Purchase Policy / Cancellation Policy
All purchases are non-refundable and non-transferable. No refunds of any sort at any time.
Massage/Facials/Waxing/Threading/Private Yoga/Therapeutic Yoga
All purchases are non-refundable and non-transferable. To hold a reservation in our Wellness Spa, we require a valid credit card number with an expiration date. This applies even if you intend to pay with a gift card. We will not charge your card unless you miss your appointment. If you are booking online for your visit, an upfront payment of the service is required.If you should need to cancel your appointment we ask that you do so 24 hours prior to your scheduled appointment. If you are unable to notify us within this cancellation period, you will regrettably charged in full for your missed service. For Yonge Street appointments please call 416-925-7206 and for Thompson Hotel Appointments, please call 416-601-3589. All Wellness Spa Appointments that are booked using our online system may be cancelled using our online system. If you are past the cancellation window, the online system will not permit you to cancel your appointment. You will need to call concierge to make the cancellation. Should the cancellation be made after the cancellation window, you will regrettably be charged in full for your missed service.
All purchases are non-refundable and non-transferable. Classes remaining past an expiry date cannot be carried over or extended. 5 class packages, have an expiry of 90 days from the date of activation. Intro Offer has an expiry of 30 days from date of activation. 5 class packages my not be used interchangeably between locations. Once you have a spot reserved online in a class, you may cancel online up to 1 (one) hour prior to the start time of the class without penalty. All unused classes are returned to your account for future use. If our online system does not allow you to cancel out of a class, it means you are past the cancellation window and you will lose the class. There are no refunds for any payments made so please choose your classes carefully. For guests with Intro Offers, failure to cancel within the window results in losing a day from the 30 day offer. For 889 Members, failure to cancel within the window results in a $5 fee charged to you. If you make a purchase in order to make your reservation and subsequently cancel before the 1 hour cut-off, your purchase will remain on your account for future use. Our system will not process credit card refunds in this instance.
All purchases are non-refundable and non-transferable. No holds or extensions of any kind.
Monthly Auto-Renew memberships will be automatically billed to your credit card each month until you cancel. You may cancel anytime but we encourage you to do so before your billing date. Any request received after your billing date will be processed the following month. Please email us at firstname.lastname@example.org and we will terminate your membership at the end of your current paid month. You will receive an email confirmation from us confirming the termination.
12 Month Memberships paid upfront are non-refundable, non-transferable and may not be placed on hold. This membership activates on the date of purchase and expires one year later.
EVENTS + PROGRAMS
All purchases are non-refundable.
Events + Programs may be:
1. transferred (in their entirety) to another individual for the same event. Transfers must be made in writing to email@example.com up to 72 hours prior to the start of the event/program. Transfer requests received after this will be not be accepted and you will be charged in full for the event/program.
2. cancelled for a studio credit if you notify us in writing to firstname.lastname@example.org at least 72 hours before the start of the program. Cancellation requests received after this will not be accepted and you will be charged in full. No other refunds or credits are available under any circumstances. Classes remaining past an expiry date cannot be carried over.
Items may be returned within 14 days of purchase unused and unopened for store credit. Receipt required. Store credit may be left on your account or given on a gift card. Any credit given on a gift card is considered cash. Lost gift cards are lost cash, we do not honour them on file.
LIVING YOGA PROGRAM
Modules: registrants must cancel up to 14 days prior to the module for a full refund.
200 hour program: cancellation date is August 1st. Prior to August 1st the deposit will be charged. After August 1st, the deposit and full fee for the program will be charged.
Gift Cards may not be used to pay for Doula Services.